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Why a Customer-First Approach Still Matters in Asset Finance


At Stratton Finance, we've always believed that finance is about more than rates, technology and lenders.

 

It's about people.

 

Whether you're buying your next car, SUV, EV or ute, expanding your business, purchasing a caravan for family adventures, or investing in a boat you've been dreaming about for years, these are significant financial decisions. They deserve more than an online form and an automated response.

 

While others in the finance industry to move towards digital-only experiences, we've deliberately maintained a different approach.

 

Technology plays an important role in what we do. It helps simplify processes, improve efficiency and makes it easier for customers to access and provide information. But when it comes to a major financial purchase, we don't believe technology should replace human expertise.

 

We believe customers deserve to have a real person in their corner.

 

Someone who can answer questions, explain options, navigate lender requirements and help overcome challenges along the way. Someone who understands that every customer's circumstances are different and that the right finance solution is not always the most obvious one.

 

Most importantly, someone who is genuinely invested in helping customers achieve their goals and get the keys in their hands.


Recognition That Reflects Our Customers' Experience


This customer-first philosophy has recently been recognised through the 2026 WeMoney Awards, where Stratton Finance was awarded:

 

  • Best for Car Finance
  • Best for Commercial Vehicle & Fleet Finance
  • Best for Leisure Finance
  • Outstanding Customer Service - Asset Finance
     

What makes these awards particularly meaningful is that they span all three of our core finance specialties, as well as recognising the quality of service delivered by our people.

 

Together with previous industry recognition, this marks four consecutive years that Stratton has been recognised as a leader in asset finance. More importantly, these awards reflect the complete experience customers receive when they choose Stratton.


More Than Industry Awards


While industry recognition is always appreciated, we believe the strongest measure of success comes directly from our customers.

 

Thousands of Australians have shared their experiences through independent review platforms such as Google and ProductReview.com.au. This genuine, non-incentivised feedback provides a transparent view of the service we deliver and the outcomes we help achieve.

 

That feedback has also resulted in Stratton being recognised by ProductReview.com.au as the Best Car Loans winner for six consecutive years, further reinforcing our longstanding commitment to customer outcomes.

 

These achievements are not the result of a single team, product or campaign.

 

They are the outcome of thousands of customer conversations, countless applications and the dedication of our brokers, customer service teams, settlements specialists, operations teams and support staff who work together every day to help Australians secure the finance they need.


You're in Good Hands


When you're looking for finance, there are more choices available than ever before.

 

Many businesses can provide a digital application process.

 

What sets Stratton apart is our belief that customers shouldn't have to navigate important financial decisions alone.

 

For more than 25 years, we've combined technology with genuine human expertise to help Australians explore their options, understand their choices and secure finance with confidence.

 

The recognition we've received across car finance, commercial finance, leisure finance and customer service is validation of that approach.

 

More importantly, it's reassurance for customers that when they choose Stratton Finance, they're in good hands.

 

Because great finance isn't just about getting approved. It's about having the right people beside you every step of the way.


Get a Quote and Compare Your Finance Options


If you're looking for car finance options, or want to compare loan options across a large panel of lenders for any other asset Get a Quote to receive estimated rate and repayment options in minutes. It’sobligation-free and won’t impact your credit score.

info@stratton.com.au

1300 787 288

1/435 Williamstown Road Port Melbourne, VIC, 3207

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